Terms & Conditions

These Terms of Service ("Terms") are an agreement between you and Ronavi Curations Private Limited ("we", "us", "our"), which operates the Cafe South Central outlets and this website. By creating an account or placing an order, you accept these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, please do not use the website.

1. What we offer

• 100% vegetarian South Indian and North Indian food, ordered through this website.
• Parcel (pickup): you collect your order from the outlet counter.
• Dine-in: you eat your order at the outlet.
• Scheduled pickup: where offered at checkout, you can choose a pickup slot in advance.

Delivery is not currently offered. If we introduce delivery at an outlet, we will publish the terms that apply to it on this page before it becomes available.

Each outlet sets its own operating hours, menu and ordering options. These are shown on the website for the outlet you are ordering from, and may change (for example on holidays or campus breaks). Orders can only be placed, or scheduled, for times when that outlet is open.

2. Your account

• You need an account to place an order online. You sign in with your mobile number and a six-digit one-time code. There is no password on a customer account.
• You must be 18 years or older to create an account.
• Give us accurate details: your name and a mobile number you can be reached on.
• One person may hold only one account. Your account is for your own use.
• You can delete your account at any time from the Account page.
• We may suspend or close an account that breaks these Terms, gives false information, is used fraudulently, abuses promo codes, referral credit or refunds, or repeatedly places orders that are not collected.

2.1 Sign-in codes

• A code is valid for 10 minutes and works once. If it expires, ask for another.
• You can request up to 3 codes in 5 minutes and 20 in a day. Three wrong entries lock sign-in on your number for 15 minutes. These limits protect your account; we are not liable if a limit delays your sign-in and you miss a pickup slot or an offer as a result.
• While our SMS template registration (TRAI DLT) is pending, codes are sent to your email address instead of by SMS. That is why we ask for an email address at sign-in. Your mobile number remains your account identity. Once SMS is approved, codes will arrive by SMS.
• Delivery depends on your network, your email provider and their spam filtering, none of which we control. We cannot guarantee a code arrives instantly.
• Never share your code. Anyone who has it can sign in and order as you, and orders placed that way are treated as yours. We will never ask you for it — not by phone, SMS, email or in person. Anyone who does is not us.
• Staying signed in on a device is your responsibility. A sign-in lasts 30 days unless you sign out. Sign out on shared or public devices.
• Tell us straight away if you think someone else has access to your account or has received a code meant for you.

3. Placing an order

1. Choose your outlet and add items to your cart.
2. Choose Parcel or Dine-in, and ASAP or a scheduled slot where offered.
3. Check your order summary, any charges and the total.
4. Pay online, from your wallet, or choose to pay cash at the counter (where offered).
5. You will see a confirmation, a token number and a QR code on the order tracking screen.

Please check your order carefully before you submit it. Once an order is placed it cannot be cancelled or refunded (see section 5).

3.1 When we may refuse or cancel an order

We may refuse or cancel an order, and credit anything you paid to your CSC Wallet, if:

• an item is out of stock and you do not accept a replacement;
• the outlet is closed, or cannot prepare the order in time for the chosen slot;
• the price shown was clearly wrong because of a system error;
• we suspect fraud or misuse; or
• the order appears to be a bulk order for resale, or otherwise breaks these Terms.

4. Prices and payment

4.1 Prices

• All prices are in Indian Rupees (INR).
• GST is not charged. We are not registered under GST because our turnover is below the threshold limit.
• Packaging charge: parcel orders may carry a packaging charge. It is shown as a separate line at checkout, before you pay. Dine-in orders have no packaging charge.
• We may change menu prices at any time. The price shown at checkout when you place your order is the price you pay.

4.2 Payment methods

• Online: UPI, debit and credit cards, and net banking, processed securely by Razorpay.
• CSC Wallet: use your wallet balance for all or part of an order.
• Cash at the counter: where an outlet offers it, you can pay in cash when you collect your order. Each outlet may set a maximum order value for cash orders, which is shown at checkout.

4.3 Payment confirmation

• An online order is confirmed only after the payment succeeds. If a payment fails, the order is not placed.
• A cash order is confirmed when it is placed, and payment is due in full at collection.
• If money is deducted but you do not see an order confirmation, do not place the order again. Contact us with your transaction ID (see the Refund & Cancellation Policy, section 6).

5. Cancellations

• Once an order is placed it cannot be cancelled, changed or refunded. Please check your order before you pay.
• If an item is unavailable or something goes wrong on our side, we compensate you with a replacement or CSC Wallet credit, as set out in our Refund & Cancellation Policy.

6. Collection

• Your order is ready when the tracking screen shows Ready. Show your token number or QR code at the counter.
• Your QR code authorises collection. Anyone who has it can collect your order, so you may send someone to collect it for you.
• Uncollected orders are held for 60 minutes after they are ready, or after your scheduled slot, whichever is later. After that they may be discarded for food-safety reasons, and no refund is given.
• If you are running late, call the outlet as soon as possible.
• Preparation times shown on the website are estimates. They depend on the order and on how busy the kitchen is, and are not guaranteed.

7. Food, allergens and quality

• All our food is vegetarian. We describe dishes and list allergens as accurately as we can.
• Our kitchen is shared, so we cannot guarantee that any dish is free from traces of allergens. If you have an allergy or intolerance, speak to the outlet before ordering and mention it in your order instructions.
• Photographs are for illustration, and portions may vary slightly.
• If something is wrong with your food, tell us immediately (see the Refund & Cancellation Policy).

8. Wallet, promo codes and referral credit

• CSC Wallet balance can only be used to pay for orders on this website or at our outlets. It cannot be withdrawn or exchanged for cash, and it does not expire while your account is open.
• Promo codes and referral credit have no cash value. Each comes with its own conditions (such as a minimum order, validity period or one-time use), which are applied at checkout. We may withdraw a promotion at any time, but not for an order already placed.
• If you delete your account, any wallet balance or credit on it is forfeited. Please use it first.

8.1 Tiffin Catch game rewards

• Reaching the target score in a single Tiffin Catch game (the game ends when the bird gets three tiffins) earns a personal discount code, shown on the game screen and saved to your Account page.
• The code is ₹25 off orders over ₹200, valid for 7 days, and can be used once.
• One code per account per day. The day resets at midnight. Playing more, or scoring higher, does not earn more — the reward is a fixed amount, not a function of your score.
• The code is tied to your account: it will not work for anyone else, cannot be transferred or sold, and cannot be used at the counter. It has no cash value and cannot be exchanged for cash or wallet credit.
• One code may be used per order, and it cannot be combined with another promo code.
• We may change the target score, the reward, or withdraw the game at any time, and we may cancel codes obtained by tampering with the game, automating play, or using more than one account. Codes already earned honestly will be honoured until they expire.

9. Meal plans

A meal plan gives you a set number of meals (for example 90 meals over 45 days) at the outlets where it is offered.

• Each meal covers up to the plan's per-meal limit (for example ₹150). If you order more than that, you pay the difference at checkout. Any part of the limit you do not use on that meal is not carried over.
• Only one meal can be used per order, and only up to the plan's daily limit (for example 3 meals a day). Meals you don't use on a day stay in your balance; the daily limit still applies the next day. The daily count resets at the time the outlet sets (normally when it opens).
• The plan starts on the day you pay, or on the plan's launch date if you pay before it. Meals left at the end of the plan expire.
• Only the items and categories the outlet includes in the plan can be ordered with a plan meal. Menu prices are the same for members and non-members.
• A plan belongs to one person and one account, and cannot be shared. You can hold only one plan at a time.
• If auto-renew is on, the plan is charged again at the end of each period until you turn it off. Turning it off stops the next renewal and does not refund the current plan.
• A plan cannot be cancelled or refunded once bought. Plans are paused only for outlet holidays announced to all members. For emergencies, contact us on WhatsApp at 9493903300.

10. What you must not do

• Place fake orders, or orders you do not intend to collect.
• Use stolen payment details, or make false claims for refunds.
• Resell our food commercially without our written agreement.
• Use bots or automated tools, try to break into or disrupt the website, or exploit pricing errors.
• Harass or mistreat our staff.

If you do, we may cancel your orders, close your account, refuse service, and where appropriate report the matter to the authorities.

11. Intellectual property

The "Cafe South Central" name and logo, our menu descriptions, photographs and website design belong to Ronavi Curations Private Limited. You may use the website for your own non-commercial use, and may share our menu images on social media with credit. You may not use our name, logo or content commercially without our written permission.

If you submit ratings, reviews or photos, you allow us to display them on the website and in our marketing, free of charge. We may remove content that is inappropriate.

12. Our responsibility to you

• We are responsible for serving food that matches its description and is fit to eat.
• Nothing in these Terms limits your rights under the Consumer Protection Act, 2019, or our liability for death or personal injury caused by our negligence.
• Apart from that, our total liability for any order is limited to the amount you paid for that order.
• We are not responsible for delays or failures caused by events outside our reasonable control, such as natural events, government orders, power or internet failures, or campus restrictions.
• The website may occasionally be unavailable for maintenance or because of technical problems.

13. Complaints and disputes

1. Contact us first by phone, by email, or at the outlet. We aim to resolve urgent order issues the same day, and other complaints within 7 business days.
2. If you are not satisfied, email [email protected] with "Escalation" in the subject line. We will acknowledge it within 48 hours and respond within 30 days.
3. You can also contact the National Consumer Helpline on 1800-11-4000 or 1915, or at https://consumerhelpline.gov.in.

These Terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Hyderabad, Telangana have exclusive jurisdiction.

14. Changes to these Terms

We may update these Terms. The updated version is posted on this page with a new "Last updated" date, and we will notify registered users of significant changes. The version on this page when you place an order is the one that applies to that order.

15. General

If any part of these Terms is found to be unenforceable, the rest remains in effect. These Terms, the Privacy Policy and the Refund & Cancellation Policy together form the whole agreement between you and us about using the website.

16. Contact

Ronavi Curations Private Limited, operating as Cafe South Central
Phone / WhatsApp: 9493903300
Email: [email protected]
Registered office: 5-1211001337, Sai Ambica Colony, Phase 1, Block C, Near Gokul Grand Apartment, Ameenpur, Sangareddy, Telangana – 502032
Outlet addresses and FSSAI licence numbers are shown on the website for each outlet.