Refunds & Cancellations

This policy applies to orders placed on the Cafe South Central website, which is operated by Ronavi Curations Private Limited ("we", "us", "our"). It should be read together with our Terms of Service.

We offer parcel (pickup) and dine-in orders. Delivery is not currently offered.

1. No cancellations once an order is placed

Once an order is placed it cannot be cancelled, changed or refunded. Please check your order before you pay. Food is made fresh for each order, so we cannot take it back once it has been placed.

This applies to every order, whether you paid online, with your CSC Wallet, with cash, or with a meal plan meal.

2. If something goes wrong on our side

We do not give refunds, but we make it right by compensating you:

3. When no compensation is given

• You change your mind after placing the order.
• The order is not collected within 60 minutes of being ready, or of your scheduled slot, whichever is later. After that, the food may be discarded for food-safety reasons.
• The dish was prepared correctly but was not to your taste.
• A customisation you asked for was made exactly as requested.
• You report a quality problem after eating most of the item, or long after collection (see section 4).
• The claim is false, or the order was collected by someone holding your QR code.

4. How to report a problem

At the counter (fastest): tell the staff before you leave. Most problems can be fixed on the spot with a replacement.

After you have left: contact us within 30 minutes of collection:

• Phone or WhatsApp: 9493903300
• Email: [email protected]

Please include your order number, a photo of the problem, and a short description. For a food-safety concern, keep the item so we can check it, and do not eat it.

For payment problems (duplicate charge, or money deducted with no order), contact us within 48 hours with your transaction ID and a screenshot.

5. How long a decision takes

We will tell you the outcome by phone, SMS or email.

6. How compensation is given

• Compensation is a replacement item at the counter, or CSC Wallet credit, which is added immediately.
• Wallet credit cannot be withdrawn as cash (see the Terms of Service, section 8).
• The only money returned to a bank, card or UPI is a payment error (a duplicate charge, or money deducted with no order). We initiate it within 24 hours of confirming it with Razorpay, and banks usually post it within 5–7 working days.

7. Meal plans

• A meal plan cannot be cancelled or refunded once it has been bought. This includes unused meals.
• Meals not used by the end of the plan's validity expire, and are not carried over or refunded.
• A meal that is not used on a given day is not carried over to the next day.
• If you turn off auto-renew, your current plan runs to its end date and is not renewed. Nothing already paid for is refunded.
• Plans are paused only for outlet holidays (for example vacations), which we announce to all members. For an emergency, contact us on WhatsApp at 9493903300.
• If a dish you chose with a plan meal is not available, we offer a similar item or return the meal to your plan.

8. Changes to this policy

We may update this policy. The version on this page when you place an order is the one that applies to that order. We will notify registered users of significant changes.

9. Governing law

This policy is governed by the laws of India. Subject to your rights under consumer protection law, the courts at Hyderabad, Telangana have exclusive jurisdiction.

10. Contact

Ronavi Curations Private Limited, operating as Cafe South Central
Phone / WhatsApp: 9493903300
Email: [email protected]
Registered office: 5-1211001337, Sai Ambica Colony, Phase 1, Block C, Near Gokul Grand Apartment, Ameenpur, Sangareddy, Telangana – 502032